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Payment, Refund, and Cancellation Policy

At LatinaLotus.com, we strive to ensure that all users and models have a smooth and transparent transaction experience. The following policies govern payments, refunds, cancellations, returns and delivery timelines:

 

Payment Policy:

  • Custom Videos and Photo Packages: Payment for custom videos and photo packages must be made in full at the time of order. No content will be created or delivered until payment is completed.

 

Delivery Timeframe:

  • Custom Videos and Photo Packages: Users must acknowledge that custom content can take 7 days to be processed and delivered, depending on the complexity of the request and the availability of the model.
  • Models will make every effort to deliver content as promptly as possible. However, unforeseen delays may occur, we will be in touch with a planned delivery date or with a refund offer.
  • Delivery times may vary for each model, and it is the responsibility of the user to check with the model for any additional details regarding delivery times.

 

Refund and Cancellation Policy:

  • No Refunds After Content Delivery: Once custom videos, photo packages, or video calls are delivered or completed, no refunds will be issued under any circumstances, unless the content explicitly violates the agreed-upon terms or the guidelines of this platform.
  • •Users are advised to carefully review their requests and any instructions provided to the models before finalizing an order. LatinaLotus.com will not be responsible for misunderstandings or miscommunications that occur after the content has been delivered.

 

Cancellation of Orders Before Delivery:

  • For custom videos and photo packages, users may cancel an order within 24 hours of placing it for a full refund, provided that the model has not started working on the request.
  • After 24 hours, or if the model has already begun work on the content, the order cannot be canceled, and the user will not be eligible for a refund.

 

Returns & Exchanges:

  • LatinaLotus.com has no return or exchange policy. Once content or product is produced and provided, LatinaLotus.com does not accept returns or exchanges.

 

By proceeding with a purchase or booking on LatinaLotus.com, users confirm that they understand and agree to this Payment, Refund, Returns and Cancellation Policy.

April, 2025

Need Help?

Refer to our Contact page or our Complaints & Appeals page for more detailed information.